ShadowBox Masterclass with Gary Klein:
A Practical Method for Tacit Knowledge Transfer & Cognitive Skills Training
Speaker Profile
Gary Klein, Ph.D., author of Sources of Power: How People Make Decisions, and four other books plus three co-edited volumes, is known for the cognitive models he described, such as the Recognition-Primed Decision (RPD) model, the Data/Frame model of sensemaking, the Management By Discovery model of planning in complex settings, and the Triple Path Model of Insight. He developed methods including the PreMortem method of risk assessment, techniques for Cognitive Task Analysis, the ShadowBox training approach, and also pioneered the movement in 1989 — Naturalistic Decision Making. Dr. Klein has decades of work experience in dozens of work domains, including miltary, healthcare, and emergency response.
The company he started in 1978, Klein Associates, grew to 37 employees by the time he sold it in 2005. He kicked off his new company, ShadowBox LLC, in 2014. His hobbies include handball, watching movies, and the Asian game of Go.
You can find all of Gary’s books, publications, and more at www.gary-klein.com
Gary Klein, Ph.D., author of Sources of Power: How People Make Decisions, and four other books plus three co-edited volumes, is known for the cognitive models he described, such as the Recognition-Primed Decision (RPD) model, the Data/Frame model of sensemaking, the Management By Discovery model of planning in complex settings, and the Triple Path Model of Insight. He developed methods including the PreMortem method of risk assessment, techniques for Cognitive Task Analysis, the ShadowBox training approach, and also pioneered the movement in 1989 — Naturalistic Decision Making. Dr. Klein has decades of work experience in dozens of work domains, including miltary, healthcare, and emergency response.
The company he started in 1978, Klein Associates, grew to 37 employees by the time he sold it in 2005. He kicked off his new company, ShadowBox LLC, in 2014. His hobbies include handball, watching movies, and the Asian game of Go.
You can find all of Gary’s books, publications, and more at www.gary-klein.com
Learning Objectives
- To understand the difference between procedural training and cognitive skills training
- To be able to identify and build simple scenarios containing cognitive skills and significant decision points
- To understand and describe the ShadowBox training method
- To understand and describe a ShadowBox training program and how it fits within a program of tacit knowledge transfer and cognitive skills training
About the Masterclass
Cognitive skills comprise decision making, sense making and problem detection among others. Cognitive skills are often embodied in deep experience and tacit knowledge. However cognitive skills training is becoming increasingly important in today's more complex environments. Procedures, and procedural training, are rarely enough. To move from a recently qualified person (just finished school or the academy) to become a reliable decision maker, there's a big gap. That's when cognitive skills need to be acquired -- and without proper attention it takes too long to cross this gap. Our goal with the ShadowBox method is to get people up to speed faster. ShadowBox is a new method, perhaps the leading approach to cognitive skills training.
The ShadowBox method is a product of many years of research and practical application in solving the problem of how to help workers "think like the expert" in an accelerated period of time. Grounded in Gary Klein's pioneering work in cognitive task analysis techniques, the method is designed to accelerate the learning curves of workers who are newly qualified to help them become workers who can be relied on to use their judgment to handle challenging incidents. It moves training from the domain of rules and procedures to the development of sensemaking and cognitive skills in complex situations. We have designed this workshop to let attendees know how they can use the new ShadowBox approach to train decision making and sensemaking skills. The workshop will describe what the ShadowBox method is, what are its historical origins, and how ShadowBox works. Attendees will learn how to design and develop their own ShadowBox materials.
Cognitive skills comprise decision making, sense making and problem detection among others. Cognitive skills are often embodied in deep experience and tacit knowledge. However cognitive skills training is becoming increasingly important in today's more complex environments. Procedures, and procedural training, are rarely enough. To move from a recently qualified person (just finished school or the academy) to become a reliable decision maker, there's a big gap. That's when cognitive skills need to be acquired -- and without proper attention it takes too long to cross this gap. Our goal with the ShadowBox method is to get people up to speed faster. ShadowBox is a new method, perhaps the leading approach to cognitive skills training.
The ShadowBox method is a product of many years of research and practical application in solving the problem of how to help workers "think like the expert" in an accelerated period of time. Grounded in Gary Klein's pioneering work in cognitive task analysis techniques, the method is designed to accelerate the learning curves of workers who are newly qualified to help them become workers who can be relied on to use their judgment to handle challenging incidents. It moves training from the domain of rules and procedures to the development of sensemaking and cognitive skills in complex situations. We have designed this workshop to let attendees know how they can use the new ShadowBox approach to train decision making and sensemaking skills. The workshop will describe what the ShadowBox method is, what are its historical origins, and how ShadowBox works. Attendees will learn how to design and develop their own ShadowBox materials.
Agenda (timings are indicative)
1. Tutorial on ShadowBox. [60 minutes]. Introduce the ShadowBox method. Describe cognitive training requirements, various probes/themes. Issue of mental models/mindsets as organizing principles to offset the proliferation of sub-skills.
a. Important perspective: move from “procedural” training to developing cognitive skills such as decision making. Bridge the
gap between schoolhouse certification and readiness to handle workplace challenges.
2. Experience a ShadowBox scenario [60 minutes]. One scenario (either police or child protective services).
3. Exercise: Identify incidents worth probing. [60 minutes]
a. Present three thumbnail sketches of incidents (e.g., for child protective services either drunk mother, teen mother, Monty
the 4-month old with a concussion). The individuals select which they would use, then talk it over at their tables to find a
consensus, then class discussion of the choices and the reasons. The goal is to identify and unpack cognitive themes in
each incident. The goal is to identify the learning opportunities in the incidents. Perhaps provide a handout tool for
guidance.
4. Exercise: Build a ShadowBox scenario. [120 minutes]
a. Identify where the decision points should go.
b. Identify which probe to use for each decision point (i.e., courses of action, goals, cues to monitor, assessments of the
situation, etc.)
c. Identify which distractors to use, and why.
d. Synthesize these activities into a scenario.
5. Import the scenario into the ShadowBox software [60 minutes]
6. Participants explore each others’ scenarios and plenary discussion of their feedback [30 minutes]
7. Final discussion to explore the development of a ShadowBox learning program [60 minutes]
a. Examples: Child protective services, California POST (Peace Officers Standards and Training).
1. Tutorial on ShadowBox. [60 minutes]. Introduce the ShadowBox method. Describe cognitive training requirements, various probes/themes. Issue of mental models/mindsets as organizing principles to offset the proliferation of sub-skills.
a. Important perspective: move from “procedural” training to developing cognitive skills such as decision making. Bridge the
gap between schoolhouse certification and readiness to handle workplace challenges.
2. Experience a ShadowBox scenario [60 minutes]. One scenario (either police or child protective services).
3. Exercise: Identify incidents worth probing. [60 minutes]
a. Present three thumbnail sketches of incidents (e.g., for child protective services either drunk mother, teen mother, Monty
the 4-month old with a concussion). The individuals select which they would use, then talk it over at their tables to find a
consensus, then class discussion of the choices and the reasons. The goal is to identify and unpack cognitive themes in
each incident. The goal is to identify the learning opportunities in the incidents. Perhaps provide a handout tool for
guidance.
4. Exercise: Build a ShadowBox scenario. [120 minutes]
a. Identify where the decision points should go.
b. Identify which probe to use for each decision point (i.e., courses of action, goals, cues to monitor, assessments of the
situation, etc.)
c. Identify which distractors to use, and why.
d. Synthesize these activities into a scenario.
5. Import the scenario into the ShadowBox software [60 minutes]
6. Participants explore each others’ scenarios and plenary discussion of their feedback [30 minutes]
7. Final discussion to explore the development of a ShadowBox learning program [60 minutes]
a. Examples: Child protective services, California POST (Peace Officers Standards and Training).
Who Should Attend?
- Knowledge managers with a particular interest in expertise transfer and knowledge retention
- Managers, HRD professionals, trainers and instructional design specialists who are looking for ways to move their training programs beyond just rules and procedures, and appreciate the importance of building cognitive skills such as decision making and sensemaking.
- Professionals who are looking for better ways to handle personnel assessment, and to foster better teamwork in their organizations.
Workshop Details
Date : Friday 27th May, 2016
Time : 8.00am - 5.00pm
Venue: e2i Institute
80 Jurong East St 21
Singapore 609607
Walking to the campus: Take J-Walk via Jurong East MRT Exit [D], through Westgate and Ng Teng Fong Hospital
Date : Friday 27th May, 2016
Time : 8.00am - 5.00pm
Venue: e2i Institute
80 Jurong East St 21
Singapore 609607
Walking to the campus: Take J-Walk via Jurong East MRT Exit [D], through Westgate and Ng Teng Fong Hospital
Contact Us
For more information on the workshop, you may contact Ng Wai Kong at +65 6221 0383 or email to wkng@straitsknowledge.com
Check Out our other upcoming Masterclass - on Gamification in Knowledge Management and Change Management with Professor Michael Sutton.
For more information on the workshop, you may contact Ng Wai Kong at +65 6221 0383 or email to wkng@straitsknowledge.com
Check Out our other upcoming Masterclass - on Gamification in Knowledge Management and Change Management with Professor Michael Sutton.
Workshop Fee:
Early Bird - up till 18 March - SGD800 nett/pax
Normal Fee - from 19 March - SGD880 nett/pax
Early Bird - up till 18 March - SGD800 nett/pax
Normal Fee - from 19 March - SGD880 nett/pax
Organised by:
Privacy Assurance: Your registration information will only be used for the purposes of this event and will not be shared or used for any other purpose, without your written permission.