Digital Transformation Masterclass with Maish Nichani and Patrick Lambe:
Scoping Your Digital Transformation Projects for Agility, Learning and Sustained Improvement
25 January 2019
Speaker Profiles
Maish Nichani is Director and founder at PebbleRoad, a UX and DX consultancy based in Singapore, and at OlaSearch, a unique company that builds intelligent search interfaces to content collections. He has been an active member of the design community since 2000, having spoken at international conferences, held workshops, written articles and even contributed two books on design. Maish is Vice President of the International Society for Knowledge Organization Singapore Chapter and co-founder of the "Innovations in Knowledge Organisation" Conference. He is the author of Organizing Digital Information for Others.
Patrick Lambe is a globally recognised knowledge management practitioner. He was originally trained in Information and Library Science and worked as a professional librarian in the UK for almost a decade. He arrived in knowledge management via a second career in training and development, and has been based in Singapore since 2002, with a second base in Ireland. Patrick is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford: Elsevier Chandos 2007), co-author with Nick Milton of The Knowledge Manager's Handbook (London: Kogan Page 2016), and he is currently completing a book on Knowledge Auditing and Knowledge Mapping.
Maish and Patrick are passionately concerned with implementing sustainable change, and building the capabilities of organisations, through improved agility and learning.
Maish Nichani is Director and founder at PebbleRoad, a UX and DX consultancy based in Singapore, and at OlaSearch, a unique company that builds intelligent search interfaces to content collections. He has been an active member of the design community since 2000, having spoken at international conferences, held workshops, written articles and even contributed two books on design. Maish is Vice President of the International Society for Knowledge Organization Singapore Chapter and co-founder of the "Innovations in Knowledge Organisation" Conference. He is the author of Organizing Digital Information for Others.
Patrick Lambe is a globally recognised knowledge management practitioner. He was originally trained in Information and Library Science and worked as a professional librarian in the UK for almost a decade. He arrived in knowledge management via a second career in training and development, and has been based in Singapore since 2002, with a second base in Ireland. Patrick is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness (Oxford: Elsevier Chandos 2007), co-author with Nick Milton of The Knowledge Manager's Handbook (London: Kogan Page 2016), and he is currently completing a book on Knowledge Auditing and Knowledge Mapping.
Maish and Patrick are passionately concerned with implementing sustainable change, and building the capabilities of organisations, through improved agility and learning.
Learning Objectives
- To understand the underlying drivers and trends behind the push towards digital transformation (DX)
- To have a balanced appreciation of the opportunities and the challenges of DX
- To be able to perform a high level landscape review to identify strategic capability gaps and DX opportunities
- To understand the role that agile approaches and double loop learning play in DX projects that deliver sustainable value to their organisations
- To be able to identify and design DX projects that deliver immediate value and provide learning for sustainable change
About the Masterclass
This one-day interactive programme is focused on helping participants to understand the promise and the challenges of digital transformation projects, and to acquire a systematic process for scoping productive digital transformation projects for their own organisation.
Is digital transformation (DX) just about using technology to optimise current operations, or is it something more profound, with greater strategic impact? While many organisations start out with the former, they often discover on their journeys that just fine tune existing processes is not enough. The fact that an organisation embarks on the DX journey is already a signal that there is a gap between how an organisation is currently set up, and its ambition. It's not about getting quick wins on lots of isolated projects, and it's not just about optimising existing processes. Digital transformation is only transformative if it is building capabilities for the future.
In this full day interactive workshop, Maish Nichani and Patrick Lambe will take you through basic principles, a framework and a set of steps to make DX projects pay off in more fundamental ways.
Come with one or more colleagues and work on your organisational needs in the Masterclass. Pricing is structured to make it easy for group registration.
This is part of a four-Masterclass series. The other three Masterclasses are:
Taxonomy Development – 18-19 October 2018 – the knowledge maps created in a knowledge audit can be used as an evidence base for taxonomy development, as well as for KM planning.
Knowledge Audit and KM Planning – 22-23 November – conducting a knowledge audit and diagnostics exercise can reveal the capability landscape, and critical capability gaps, which will help you scope and implement digital transformation initiatives.
Implementing Taxonomy and Search in SharePoint – 21-22 February 2019 – if your KM plans include improving the discoverability of key knowledge, then you may want to acquire practical implementation insights from this Masterclass.
This one-day interactive programme is focused on helping participants to understand the promise and the challenges of digital transformation projects, and to acquire a systematic process for scoping productive digital transformation projects for their own organisation.
Is digital transformation (DX) just about using technology to optimise current operations, or is it something more profound, with greater strategic impact? While many organisations start out with the former, they often discover on their journeys that just fine tune existing processes is not enough. The fact that an organisation embarks on the DX journey is already a signal that there is a gap between how an organisation is currently set up, and its ambition. It's not about getting quick wins on lots of isolated projects, and it's not just about optimising existing processes. Digital transformation is only transformative if it is building capabilities for the future.
In this full day interactive workshop, Maish Nichani and Patrick Lambe will take you through basic principles, a framework and a set of steps to make DX projects pay off in more fundamental ways.
Come with one or more colleagues and work on your organisational needs in the Masterclass. Pricing is structured to make it easy for group registration.
This is part of a four-Masterclass series. The other three Masterclasses are:
Taxonomy Development – 18-19 October 2018 – the knowledge maps created in a knowledge audit can be used as an evidence base for taxonomy development, as well as for KM planning.
Knowledge Audit and KM Planning – 22-23 November – conducting a knowledge audit and diagnostics exercise can reveal the capability landscape, and critical capability gaps, which will help you scope and implement digital transformation initiatives.
Implementing Taxonomy and Search in SharePoint – 21-22 February 2019 – if your KM plans include improving the discoverability of key knowledge, then you may want to acquire practical implementation insights from this Masterclass.
Agenda
Session 1. Horizons of Change: the landscape review and the flywheel project.
The landscape review gives you sense of your operational pain points and strategic needs. It sets the boundaries for scoping flywheel projects.
The flywheel project is a digitalisation project that produces improvements but also exposes deeper capability requirements in the organisation, which if solved, will deliver greater strategic value. These are the "two horizons" we need to keep in mind: the horizon of strategic needs (the landscape), and the horizon of delivering value from a project (the project). In this session we'll look at a few case examples of flywheel projects, and at some landscape mapping approaches.
Session 2: Learning at Different Levels: double loop learning.
Single-loop transformation simply fixes the issues that get in the way of successful project delivery. Following the work of Chris Argyris, double-loop transformation asks how might we use the project learning to start redesigning the organisation at large, where customer-centricity and digital agility are the default.
In this session we'll look at a few case examples of double loop transformation from flywheel projects, and invite you to examine your own organisation through this lens.
Session 3: Which Comes First? Landscape review or flywheel project?
Should we start small with a couple of projects and grow from there, or undertake a systematic review first before selecting projects? Each approach has its pros and cons, and your choice will depend on your existing strategic awareness.
In this session we'll brainstorm the pros and cons of each approach and invite participants to identify their preferred approach for their organisation.
Session 4: What Makes a Good Flywheel Project? The four levers of sustainable change.
Besides delivering concrete value to the main mission of an organisation, a really good flywheel project must contain the seeds within it of enabling double-loop transformation. We'll cover the five levers of sustainable transformation that a flywheel project needs to expose learnings about:
In this session we'll invite participants, working in teams, to scope a flywheel project that promises to expose double loop learning about transformation opportunities at the strategic level.
Session 1. Horizons of Change: the landscape review and the flywheel project.
The landscape review gives you sense of your operational pain points and strategic needs. It sets the boundaries for scoping flywheel projects.
The flywheel project is a digitalisation project that produces improvements but also exposes deeper capability requirements in the organisation, which if solved, will deliver greater strategic value. These are the "two horizons" we need to keep in mind: the horizon of strategic needs (the landscape), and the horizon of delivering value from a project (the project). In this session we'll look at a few case examples of flywheel projects, and at some landscape mapping approaches.
Session 2: Learning at Different Levels: double loop learning.
Single-loop transformation simply fixes the issues that get in the way of successful project delivery. Following the work of Chris Argyris, double-loop transformation asks how might we use the project learning to start redesigning the organisation at large, where customer-centricity and digital agility are the default.
In this session we'll look at a few case examples of double loop transformation from flywheel projects, and invite you to examine your own organisation through this lens.
Session 3: Which Comes First? Landscape review or flywheel project?
Should we start small with a couple of projects and grow from there, or undertake a systematic review first before selecting projects? Each approach has its pros and cons, and your choice will depend on your existing strategic awareness.
In this session we'll brainstorm the pros and cons of each approach and invite participants to identify their preferred approach for their organisation.
Session 4: What Makes a Good Flywheel Project? The four levers of sustainable change.
Besides delivering concrete value to the main mission of an organisation, a really good flywheel project must contain the seeds within it of enabling double-loop transformation. We'll cover the five levers of sustainable transformation that a flywheel project needs to expose learnings about:
- Leadership and strategy
- Governance
- People, competencies and resources
- Process, measures and value delivery
- Technology, environment and infrastructure
In this session we'll invite participants, working in teams, to scope a flywheel project that promises to expose double loop learning about transformation opportunities at the strategic level.
Who Should Attend?
- IT project teams, digital transformation teams, knowledge and information managers, change managers, organisation development teams
Workshop Details
Date : Friday 25 January 2019
Time : 9.00am-5.00pm
Venue: TBA
Date : Friday 25 January 2019
Time : 9.00am-5.00pm
Venue: TBA
Fees
|
Fee Type |
1 Participant |
2 Participants (same organisation) |
3 Participants (same organisation) |
|
Early Bird (until 1 Dec) |
S$630 |
S$565 ea. |
S$510 ea. |
|
Normal (from 2 Dec) |
S$700 |
S$630 ea. |
S$565 ea. |
Professional Association discount: Members of ISKO Singapore, KM Roundtable Malaysia, KM Society Indonesia - 10% off the above rates.
Contact Us
For more information on the workshop, you may contact Ng Wai Kong at +65 6221 0383 or email to wkng@straitsknowledge.com
NOTE: Registrations are transferable to another person but non-refundable, except in case of Masterclass cancellation by Straits Knowledge.
For more information on the workshop, you may contact Ng Wai Kong at +65 6221 0383 or email to wkng@straitsknowledge.com
NOTE: Registrations are transferable to another person but non-refundable, except in case of Masterclass cancellation by Straits Knowledge.
Organised by:
Privacy Assurance: Your registration information will only be used for the purposes of this event and will not be shared or used for any other purpose, without your written permission.